• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎02-12-2021 07:42 AM

HP Recommended
Product: HP ENVY x360 - m6-aq005dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi! I have a problem booting my laptop. It shows "Automatically repair" and then a blue screen "An unexpected I/O error has occurred - Error code: 0xc00000e9".  When I try to boot with USB, it shows "The selected boot device failed. Press ENTER to continue". I tried to upgrade to a SSD unit but it's the same. These are things that I did without success:

- I enabled "Legacy Support" on BIOS.

- I changed the priority in "Boot" option on BIOS.

- I disabled "Secure boot" on BIOS.

- Tested with "Hardware Diagnostics" (F2) (success)

- Tested with different RAM.

- Tested without battery.

 

But it's weird because, if I shut down it for two days and try to turn on could boot OK. I guess could be a electrical or short problem with the motherboard. Anyone in the same condition.

Regards!20210212_105737.jpg20210212_111737.jpg

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.