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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-15-2021 11:55 AM

HP Recommended
Product: OfficeJet 7612
Operating System: Microsoft Windows 10 (64-bit)

About a week ago the scanner worked and scanned in a magazine image to a USB drive connected to the printer.
Since then it has stopped scanning & copying, however it prints fine.

When the device is powered off/on it says “Scanner Failure. Unable to scan copy or send a fax [OK]” on the printer display.
I have done different printer resets several times, but the error still shows when I power it on.
I have an HP Pavalion 27-n250na All-in-One PC running Windows 10.

HP Print and Scan Doctor reports a Driver Issue.

All applications installed on the PC that I try to use/that have a scan function report an error when connecting to the device - Windows Fax & Scan, SP Smart, HP Scan & Capture and HP Printer Assistant.

I have uninstalled all drivers from the PC, restarted the PC, reinstalled the drivers (many times in the last week) - Yet it still cannot scan/copy, but I can print.

I've spent an hour today chatting with someone on HP's Twitter but they have only advised doing what I've already done.

Beginning to wonder if there is a fault with the scanner on the printer.

But I cannot find any user manuals that show me how to disassemble it.

Has anyone else had an issue like this?

What did you do?

I've been trying for over a week now to try and fix this - I am pulling my hair out

Would be very grateful for any help/advice.

Thanks in advance, Ian

I cannot find anything to show me how to disassemble the printer 

 

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