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‎02-20-2021 05:53 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

About a week a go, my HP Envy 4500 suddenly gave me the messages 'Ink Cartridge Problem' and 'The Following Cartridge Must be replaced', indicating the black cartridge, about a month or two after new cartridges had been installed. We have only ever used HP 301 / 301XL as recommended. Sometimes the message reads that the cartridge is too old for the printer. I've also bought some brand new 301 XL cartridges in case the existing ones had somehow got damaged, but the problem remains. 

 

I've been advised to try to induce a factory reset and have done the one whereby you pull out the power cable, the connection to the PC and pull out at mains. I've seen the advice that suggests the following: 

 

  1. Turn the printer off. Disconnect the power cable from the printer for 30 seconds and then reconnect.
  2. Turn the printer on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.
  3. Release the Resume button.

But my printer has no resume button that I can identify.

 

I am not signed up to instant ink 

 

Any advice much appreciated. 

 

Thanks

 

Chris 

 

 

 

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