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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-21-2021 11:15 AM

HP Recommended
Product: Envy 5640
Operating System: Microsoft Windows 10 (64-bit)

Replaced the black cartridge.

Printer says cartridge error. App says it cannot communicate with the cartridge.

Replaced it, cleaned it, all the suggested steps, tried other cartridge too.

It will print in single cartridge mode, ie black but won't if the colour is still present.

So if it can print black it's not the cartridge?

All genuine hp instant cartridges. 

 

Any ideas?

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