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‎02-23-2021 02:41 AM

HP Recommended
Product: Tango printer
Operating System: Microsoft Windows 10 (64-bit)

I keep getting 'printer offline' error message - I guess whenever there are updates on either HP or Windows?

 

I shut down and restart.  No joy.

 

I have uninstalled and reinstalled printer. No joy.

 

Here are my steps:

 

Add printer.  Finds printer (sometimes).  Enter the WPS PIN for your printer - sometimes works sometimes doesn't.

 

I get inconsistent error messages when adding the printer via the settings->printers & scanners window on my laptop:

'Driver is unavailable' - I get the option to uninstall printer only.  Where can I download the correct drivers?

'Status unavailable' - clicking on this status gives nothing

 

I have tried to update drivers but clearly either I haven't done it correctly, or it's not working.  Where should I download these from?

 

Any suggestions gratefully received.  I am trying to homeschool and printing out worksheets is really helpful for my children.  I am frazzled now!!

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