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‎03-05-2021 08:31 PM

HP Recommended
Product: HP Smart
Operating System: Chrome OS
I've installed the Android "HP Smart" app on my Chromebook.
 
Scanning using the "HP Smart" app requires me to sign into "HP Smart", For that it launches a browser (Chrome). After signing in the app shows a spinner and "Thanks for your patience..." - and a spinner which spins indefinitely. The app hangs. The issue is 100% reproducible on multiple devices.
 
I have captured debug logs. Please forward them to the software engineers. Please let me know if there's anything else I can do to help.
 

 

03-05 22:01:45.287 863 1671 I ArcIntentHelperService: Best match: com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity among 1 candidates.
03-05 22:01:45.306 112 2493 I ActivityManager: START u0 {act=org.chromium.arc.intent.action.VIEW dat=hpsmartandroid://appsettings?code=pqd9WMvEJ3V7dQM0H4K9eFcpSnq7iMPB&state=signed_in4f885f8a-4872-4b33-9b9d-5079f18f86c8 flg=0x14000000 cmp=com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity (has extras)} from uid 10030
03-05 22:01:45.340 887 914 D ArcMediaControllerManager: onTaskMovedToFront: 61
03-05 22:01:45.361 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:45.377 622 622 D ArcAppTaskTracker: Active task: 61.
03-05 22:01:45.382 887 914 I ArcMediaControllerManager: onAppBecameActive: com.hp.printercontrol
03-05 22:01:45.448 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:45.448 622 622 D ArcAppTaskTracker: Active task: 61.
03-05 22:01:45.503 112 2493 W ActivityManager: Duplicate finish request for ActivityRecord{29f14a8 u0 com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity t61 f}
03-05 22:01:45.636 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:45.636 622 622 D ArcAppTaskTracker: Active task: 61.
03-05 22:01:45.520 112 2493 W ActivityManager: Duplicate finish request for ActivityRecord{29f14a8 u0 com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity t61 f}
03-05 22:01:45.784 112 2493 D ActivityManagerInjectorArc: taskOcclusionChanged: taskId=61 does not support PIP
03-05 22:01:45.811 112 3076 D vndksupport: Loading /vendor/lib64/hw/gralloc.cros.so from current namespace instead of sphal namespace.
03-05 22:01:45.818 112 3076 W EGL-MAIN: MESA-LOADER: failed to open vgem (search paths /system/lib64/dri:/system/vendor/lib64/dri)
03-05 22:01:45.839 4226 4246 D TransportRuntime.CctTransportBackend: Making request to: https://firebaselogging-pa.googleapis.com/v1/firelog/legacy/batchlog
03-05 22:01:45.840 900 900 I GCM : Message from /topics/private/PASSWORD-OV_Gm9bNyc79MHo5bZtLxg
03-05 22:01:45.867 900 6159 I ChromeSync: [Sync,SyncIntentOperation] Handling the intent: Intent { act=com.google.android.gms.chromesync.DATA_INVALIDATION_RECEIVED cat=[targeted_intent_op_prefix:.chromesync.sync.SyncIntentOperation] cmp=com.google.android.gms/.chimera.GmsIntentOperationService (has extras) }.
03-05 22:01:45.879 4226 4237 I .printercontro: Background concurrent copying GC freed 186059(7MB) AllocSpace objects, 11(396KB) LOS objects, 49% free, 9MB/18MB, paused 34us total 282.309ms
03-05 22:01:45.884 112 3304 I ActivityManagerInjectorArc: Topmost activity removed from task: ActivityRecord{29f14a8 u0 com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity t-1 f}
03-05 22:01:45.900 112 3076 I ConfigStore: android::hardware::configstore::V1_0::ISurfaceFlingerConfigs::hasWideColorDisplay retrieved: 0
03-05 22:01:45.900 112 3076 I ConfigStore: android::hardware::configstore::V1_0::ISurfaceFlingerConfigs::hasHDRDisplay retrieved: 0
03-05 22:01:45.900 112 3076 E libEGL : eglSetBlobCacheFuncsANDROID resulted in an error: 0x300c
03-05 22:01:45.900 112 3076 I OpenGLRenderer: Initialized EGL, version 1.4
03-05 22:01:45.900 112 3076 D OpenGLRenderer: Swap behavior 2
03-05 22:01:45.900 112 3076 E OpenGLRenderer: Device claims wide gamut support, cannot find matching config, error = EGL_SUCCESS
03-05 22:01:46.114 900 6161 I ChromeSync: [Sync,SyncAdapter] Successfully synced in 44 milliseconds with request: rpc{account=<hide PII>, eventType=303, waitForInitialization=false, notificationHint=W:ENeDgp2XvaHrJCIqCgwImOGLggYQ0MyRsAMaDAiZ4YuCBhCA9um8ASIMCJnhi4IGEMD6pr0B, zipitVersionInfo=null}.
03-05 22:01:46.190 112 151 W System : A resource failed to call release.
03-05 22:01:47.868 4226 4246 I TransportRuntime.CctTransportBackend: Status Code: 200
03-05 22:01:47.868 4226 4246 I TransportRuntime.CctTransportBackend: Content-Type: application/json; charset=UTF-8
03-05 22:01:47.868 4226 4246 I TransportRuntime.CctTransportBackend: Content-Encoding: gzip
03-05 22:01:47.916 4226 4246 D TransportRuntime.SQLiteEventStore: Storing event with priority=DEFAULT, name=FIREPERF for destination cct
03-05 22:01:47.918 4226 4246 D TransportRuntime.JobInfoScheduler: Upload for context TransportContext(cct, DEFAULT, MSRodHRwczovL2ZpcmViYXNlbG9nZ2luZy1wYS5nb29nbGVhcGlzLmNvbS92MS9maXJlbG9nL2xlZ2FjeS9iYXRjaGxvZ1xBSXphU3lDY2traUg4aTJaQVJ3T3MxTEV6RktsZDE1YU9HOG96S28=) is already scheduled. Returning...
03-05 22:01:48.988 887 914 D ArcMediaControllerManager: onTaskMovedToFront: 2
03-05 22:01:48.994 887 914 I ArcMediaControllerManager: onAppBecameActive: org.chromium.arc.applauncher
03-05 22:01:49.029 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:49.030 622 622 D ArcAppTaskTracker: Active task: 2.
03-05 22:01:49.161 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:49.163 622 622 D ArcAppTaskTracker: Active task: 2.
03-05 22:01:56.116 4226 4246 D TransportRuntime.SQLiteEventStore: Storing event with priority=DEFAULT, name=FIREPERF for destination cct
03-05 22:01:56.118 4226 4246 D TransportRuntime.JobInfoScheduler: Scheduling upload for context TransportContext(cct, DEFAULT, MSRodHRwczovL2ZpcmViYXNlbG9nZ2luZy1wYS5nb29nbGVhcGlzLmNvbS92MS9maXJlbG9nL2xlZ2FjeS9iYXRjaGxvZ1xBSXphU3lDY2traUg4aTJaQVJ3T3MxTEV6RktsZDE1YU9HOG96S28=) with jobId=-2140720822 in 30000ms(Backend next call timestamp 1614999737874). Attempt 1
03-05 22:02:06.722 112 360 D ArcNetworkService: Active networks change: [[ /service/3, type: WIFI, interface: wlan0, state: ONLINE, default network]]
03-05 22:02:06.726 112 360 D ArcNetworkService: Ignoring equivalent configuration [ /service/3, type: WIFI, interface: wlan0, state: ONLINE, default network]
03-05 22:02:26.128 4226 4246 D TransportRuntime.CctTransportBackend: Making request to: https://firebaselogging-pa.googleapis.com/v1/firelog/legacy/batchlog
03-05 22:02:28.009 4226 4246 I TransportRuntime.CctTransportBackend: Status Code: 200
03-05 22:02:28.009 4226 4246 I TransportRuntime.CctTransportBackend: Content-Type: application/json; charset=UTF-8
03-05 22:02:28.009 4226 4246 I TransportRuntime.CctTransportBackend: Content-Encoding: gzip

 

 
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