• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎03-09-2021 03:39 PM

HP Recommended
Product: Spectre x360 - 13-aw0XXXXX
Operating System: Microsoft Windows 10 (64-bit)

I have a Spectre X360 and a Samsung CJ791 34 inch monitor which can provide 85W via Thunderbolt 3 to charge an attached laptop. Unfortunately, I have only been able to get the monitor to charge the laptop a handful of times after several hard resets (holding power button for over 15 seconds) and uninstalling USB driviers / battery drivers.

 

Currently the laptop battery drains when connected only to the monitor via Thunderbolt 3 even though the orange charging light is illuminated. I get repeated "plugged in, but not charging" messages. Even worse, the laptop battery continues to drain (not charge) when I connect the HP charging cable to the second Thunderbolt 3 port. The laptop battery will only charge if I disconnect the external monitor, which then becomes a very expensive paper weight.

 

I saw another post that suggested a recent upgrade to the latest BIOS (F.26) may be a contributing factor, but I don't think that is the main issue because I *have* been able to get the monitor to charge the laptop on occasion both before and after the BIOS update. I cannot find more current Thunderbolt, battery, or AC adapter drivers than what I have installed. Any help would be appreciated.

 

Thanks!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.