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‎03-13-2021 01:42 AM

HP Recommended
Product: 301XL black

Hello, I installed an HP301XL cartridge which worked fine to print about 50 pages and then nothing and a message displayed on my Envy 5530 printer "This cartridge is not for this printer". The printer cannot be involved because with a new cartridge it prints perfectly. On the HP site it is written that the cartridges are guaranteed on the double condition that the ink is not exhausted and that the expiration date has not been exceeded (both conditions are met). The C-discount seller replies that the warranty does not apply and HP cannot be contacted to assert the warranty. My question: how do I get redress? If not, what is the point of buying original cartridges? I have so far only used original HP cartridges. For your information, the part numbers for the hp301XL black cartridge CH563E 2022/05/28 Y 2382517146168284. Thank you in advance for your help.

 

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