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‎03-13-2021 03:25 PM

HP Recommended
Product: HP HP ENVY x360 Convertible 15m-cp0xxx
Operating System: Microsoft Windows 10 (64-bit)

My laptop has been turning off whenever I would try to start it without it being plugged into an outlet. The laptop would be left charging for an hour or two and it would show my laptop as fully charged, but then would turn off almost instantly. When I would try to restart it, it would not turn on without being plugged in and the battery would show as being depleted. Eventually, when I would try to start it, an error message saying that I needed to replace my battery popped up. I am looking for a replacement battery so I can correct this issue, but if anyone has some other solutions I would appreciate it. Thank you.

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