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‎03-17-2021 07:28 AM

HP Recommended

Hello,

 

My ePrint service doesn't work on my HP Officejet Pro 8600 N911a printer. To solve that, I want update the firmware but I have an issue with the last driver version. (2011)

 

The firmware update installer doesn't work because he doesn't recognize the actual firmware. (actual version : CKP5CN1829AR)

 

I try to reset my printer with service menu (partial reset and OOBE reset) but the issue still present 😞

 

Do you have a solution for this issue?

 

Thanks, Regards

 

 

 

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