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OfficeJet Pro 9015e
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I've tried a number of posted approaches to resetting this device, which I installed today. Other than printing the alignment page, it hasn't made it through one print job, then it gave me this blue screen message, with the printer's lights flashing like on a web site from the 1990s.

I've used Canon printers exclusively for over 25 years. This is the *first* HP I've bought, and I already regret it.

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