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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-20-2021 05:54 AM - edited ‎03-20-2021 05:56 AM

HP Recommended
Product: OMEN X by HP 2S 15-dg0008nq
Operating System: Microsoft Windows 10 (64-bit)

 

Hi, I recently bought a new OMEN X by HP 2S 15-dg0008nq notebook.
It came with a Windows Home Edition with Omen Command Center app included.

 

I formatted and repartitioned everything  and I installed a fresh Windows 64 Pro edition on it, with all original drivers from HP website (I also have the HP Support Assistant).

 

Then I installed the Omen Gaming Hub app from Microsoft Store.

When I launch the Omen Gaming Hub app, it keeps loading and shows this error:

Hidden window : OmenCommandCenterBackground.exe -Application Error

Then the Omen Gaming Hub does not start, keeps loading forever....

 

(the same error from this user post: https://h30434.www3.hp.com/t5/Windows/Hidden-window-OmenCommandCenterBackground-exe-Application/m-p/... )

 

I tried everything from these forums and from other forums, but nothing works. I reinstalled Microsoft Store, I made a reset of Store and Omen apps, I cleared cache, I have the latest Windows updates, I have the original HP drivers for everything in my notebook, started in safe boot, nothing seems to work.

 

I am a developer with 20 years of experience, I'm not a newbie, but I can't figure out why this error keeps popping out.

 

Can you please help me with ideas? Thanks a lot!

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