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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-27-2021 04:36 PM

HP Recommended
Product: HP DESKJET 2600 series
Operating System: macOS 11.0 Big Sur

HELLO! I have this problem with my deskjet: the printer is ok but the scanner hasn't worked for a few days. When I launch the scanner, the message appear "the scanner failed to complete the overview scan".

Can you help me? Thanks!!

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