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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-27-2021 07:00 PM

HP Recommended
Product: Color LaserJet Pro MFP M477fdw
Operating System: macOS 11.0 Big Sur

For the past several days, my printer has been cycling on and off and showing "Error 79" when it restarts.

 

I disconnected the printer from the network, powered off the router, turned off the printer, waited for 30 seconds. turned the printer back on, turned off IPv6 (actually, it was already off) and then turned it back on again. When I reconnected to the network, the problem resumed. 

 

Please let me know if there are any other steps I should take. I'm running Mac OS Big Sur

 

 

 

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