• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-03-2021 11:52 PM

HP Recommended
Product: HP Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I've been running my Officejet Pro 8720 for several years now through the HP Smart App.  All of a sudden I now get "Printer Status Unknown", and any functions tell me to either sign in or make a new account, but allows me to do neither, reverting back to the home screen of HP Smart.  I have made no software changes on my Windows 10 laptop, nor made any changes to my printer.  I've tried deleting and re-installing HP Smart, double & triple checked that my WiFi settings were correct.  While I can print form applications, HP Smart has become non-functional and I have no way to scan from my laptop, which I need to do frequently.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.