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‎04-04-2021 06:23 PM

HP Recommended
Product: HP ENVY 5540
Operating System: Microsoft Windows 10 (64-bit)

Printer is signalling a paper jam.  THERE IS NO PAPER JAM!  I have followed all onscreen instructions for clearing a paper jam, but I have no paper jam at all, NONE.  Message keeps coming back despite there being no paper jam. Have rebooted, reset, cancelled, etc. Still receiving a paper jam error. I CAN scan, but I cannot print because paper will not feed even though the device goes through the motions of trying to do so.  The print carriage is NOT stuck and it does move freely.  I have cleaned all rollers per other instructions, but the darn thing just will NOT print because it says I have a paper jam that I do NOT have.  Need to know how to clear the FALSE paper jam error so that I can once again print.


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