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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-11-2021 05:24 PM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 11.0 Big Sur

I am enrolled in Instant Ink but don't print as much as I used to,  so I have had my cartridges for quite some time now (3 years). I noticed that the magenta isn't printing anymore, so I cleaned the print heads. The Diagnostic report came back showing "Ink levels are okay" but the magenta column is completely blank. I'm not sure how to get a new cartridge when the ink levels are still "okay."

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