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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
7800 all-in-one printer
Microsoft Windows 10 (32-bit)

My 7800-All-in-One printer shows an error message "cartridge problem".  I have followed the directions provided : unplug, clean, replug.  No change.  I have replaced the cartridge with a new one. No change.  My printer is less than 2 years old.  Since something similar happened with my last HP printer, I begin to wonder if there is a 2 yr built-in obsolescence.  Is there a fix to this problem?

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