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‎04-29-2021 05:17 AM

HP Recommended
Product: HP Envy 5541
Operating System: macOS 11.0 Big Sur

Hi

Hopefully someone can help me. I keep getting an error message that my cartridge is not installed properly.  I have followed all the instructions online
1) Changed the ink cartridge
2) Unplugged from the mains - and taken out all cables and then after powering down turned on again
This worked for a while but now the message is back again and doesn't seem to want to go away.

Any ideas on what to do or do we think the printer needs fixing/replacing.

Appreciate any insights as I'd prefer not to have to buy a new one.
Thank you

 

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