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Common problems for Connectivity Issues
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05-03-2021 07:31 AM
Product: ENVY 6020
Operating System: macOS 10.15 Catalina
My printer info tells me it is connect to Wifi with string signal (it's beside the router) but not connected to the Internet - so instant ink won't update..
Any help appreciated.
Using a MacBook Pro early 2015 - running Catalina
Cheers
Matt
Solved! Go to Solution.
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