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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-07-2021 08:26 AM

HP Recommended
Product: HP Envy 6010
Operating System: macOS 10.15 Catalina

Hi! I got an HP Envy 6010 a couple of weeks ago. Set up worked fine, including scanning/calibrating the test page. However, when I just wanted to use the scanner, it did not work. I followed all the advice from the boards, including updating the firmware, and restarting the printer after 60 seconds. None of this worked. The scanner keeps on flashing, but it doesn't scan. On the Smart Print app, it says 'scanner busy'. On my mac, the hp easy scan says 'scan done', but no scan appears. I tried Image Capture app, but that doesn't do anything either. Can somebody help? Best wishes, Angela

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