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‎05-07-2021 05:50 PM

HP Recommended
Product: Officejet 8015
Operating System: Microsoft Windows 10 (64-bit)

I just bought a new Officejet 8015 printer a few days ago, and I cannot get the black ink to work. I've tried all the trouble shooting things, like cleaning the printhead and doing an alignment and cleaning the vent. Nothing seems to work, and when I tried to get help, the online support guy just had me redo the same things I had already tried. It was very frustrating.  Does anyone know anything else I can try?! 

Thanks!

 

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