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HP Office Jet Pro 8600
Microsoft Windows 10 IOT

My touchscreen is distorted (happened a few months ago). Have been able to use the app to get by doing things I would have previously done on the touchscreen (such as scan to printer). Had to update my router today, though, and need to reconnect printer to WiFi. Since I can't read the screens, I can't make the right choices or even know if/when to enter the password, etc. Hoping someone can walk me through the screens to get the printer re-connected to my home network. 

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