My 8600 touchscreen is distorted. Need to set up WiFi and can't

[SR_35]

My touchscreen is distorted (happened a few months ago). Have been able to use the app to get by doing things I would have previously done on the touchscreen (such as scan to printer). Had to update my router today, though, and need to reconnect printer to WiFi. Since I can't read the screens, I can't make the right choices or even know if/when to enter the password, etc. Hoping someone can walk me through the screens to get the printer re-connected to my home network. 

[Betty0610]

@SR_35

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[SR_35]

Did not work. I can not do a hard line connection from my network to the printer. Need to do it wirelessly, but can't set up to the new router because I can't read the touch screen. (and therefore obviously unable to do a firmware update either). I can "kind of" read the screens to the point that if I had screenshots of what each screen would say as I go through the wireless setup, I could probably make it happen, then could control through the app/computer, but without help on the screen issue, the printer is just a large desktop brick. 

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!