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‎05-14-2021 09:47 AM

HP Recommended

ENVY Photo 7100 Printer is always offline when I try to use it.  Every time I want o print or scan, I have to cycle the printer off and on by unplugging it from the wall outlet.  The power switch on the left hand side of the printer does nothing.  

The touch screen becomes inoperative, and will do nothing to control the printer until  I unplug the printer, to restart it.  The HP smart app always say that the printer is off line, and then can't be found.  This happens every time I try to use the printer.  WTH?

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