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‎05-19-2021 05:58 PM

HP Recommended
Product: Officejet Pro 6830

I bought a two pack of HP 934XL cartridges (black). I installed the first one and everything worked fine. When I removed the old one and put in the second one from the package, I received an error message "One or more cartridges appear to be missing or damaged."

I tried several times with the new cartridge but kept getting the same message. So then I reinstalled the old one and guess what? I got the same message even though the old one worked an hour before this.

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