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‎05-20-2021 09:23 PM

HP Recommended
Product: HP Laserjet 1536 dnf MFP printer
Operating System: macOS 11.0 Big Sur

Hi - I have had an HP Laserjet 1536dnf MFP printer for over 10 years.  It's perfect for me.  I started getting a warning sign after the last Mac upgrade (two ago now) - something about it ruining my computer and malware, but I would click through 3 times and it would print.  A couple days ago it just stopped printing.  The document goes into the print queue gets about halfway there and then just stops. 

 

I have rebooted my system; I have uninstalled and tried to reinstall my software - and that's where I'm blowing my stack.  My CD that came with the printer doesn't work anymore - as in, I connect it to my computer and the printer and it just won't install.  I then spent 2 days online trying to download the printer software - I get to the HP site it sends me in circles and then to download HP Smart and HP East Start  - and ALL it does is KEEP LOOPING.  I try to download software and it keeps looping me back to download HP Smart - I've downloaded the darn thing at least 6 times.  How do I download the printer software - and more importantly - how do I get my printer to start printing again???

 

HELP!  This printer is perfect for me and was working perfectly; I do not believe in waste; I have tons of printer cartridges - so I do not want to get another printer - I want it to start working again.

 

Can anyone help?  Thanks!  Diane

 

Also, re operating system (and this problem started before I upgraded) - I'm now using Big Sur 11.3.1

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