• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-02-2021 12:28 PM - last edited on ‎07-13-2021 03:34 PM by Retired

HP Recommended
Product: HP DeskJet 2755
Operating System: Microsoft Windows 10 (64-bit)

So my printer was working just fine a month or so ago. But today I tried to print and it said the drivers didn't exist.

 

After lots of trial and error including uninstallations and the like:

1) There is a firmware update but after running it, I am not able to select the printer to update, it is grayed out and does not let me select

 

2) HP Smart tells me to go to "Printers & Scanners" and  to Add a Printer....but my Device does not appear in the list.

 

Thus I am left with a printer and no way to print.

 

I installed latest windows updates (21H1), and reinstalled HP Smart (after restarting my computer of course)...nothing. I also removed the existing printer driver originally because it said it wasn't working. Now I can't install it at all.

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.