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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-14-2021 11:08 AM

HP Recommended
Product: 14s-fq0510sa laptop
Operating System: Microsoft Windows 10 (64-bit)

1) My HP monitor is not detected by the HP 14s when I connect it via a hub, USBC>Hub>HDMI>HP Monitor. I have a second HP 14s the monitor is not detected via the hub on that either, so same symptoms. The remote keyboard and mouse connected via the hub work just fine on both laptops.

 

2) The hub does not power the laptop, this symptom is the same on both laptops 

 

I have a third laptop from Huawei laptop when the hub is connected, the laptop is charged, the monitor connected to the hub/hdmi cabl e is detected by the laptop and the remote keyboard/mouse are connected.

 

Please can you confirm:

Whether the USB-C supports DisplayPort Alternative Mode as well as laptop charging.

 

Many thanks.

 

Is 

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