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‎06-21-2021 02:04 AM - last edited on ‎06-28-2021 12:57 PM by Retired

HP Recommended
Product: Acer Aspire
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 4527.  The printer has been working fine until yesterday.  I subscribe to Instant Ink and the two cartridges installed were supplied by instant ink.  The printer is not working and states that there is a problem with one of the cartridges, which it no longer seems to recognise,  indicating the colour cartridge.  It told me to remove and re-install it.  I have done this several times and have wiped it clean, to no avail.  I still have an empty colour cartridge, so I tried putting that in.  The printer accepted it and started working, but with the indication that I need to replace the colour cartridge.  I replaced it with the one that I removed and, once again, I got the message that there was a problem with the cartridge.  This is not a brand new colour cartridge.  It has been in use for a while.

 

The serial number is [Personal Information Removed].  I need to resolve this urgently.

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