• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎06-28-2021 09:06 AM - edited ‎06-28-2021 09:15 AM

HP Recommended
Product: Officejet Pro 8615

I'm beyond frustrated I hope someone can help me.  I've been using this printer for a whole` year with no problems. I have it connected through WIFI, It's a stand alone printer. I don't have it connected to any computers. I mainly use it to print out shipping labels for my business. My method is to drop the shipping labels into a folder in my Google Drive on my laptop and from the printer I go into the Google Drive App and just print the labels out from there. Never had a issue till Today.

 

Even though the Blue WIFI indicator light is lite up solid on printer and WIFI Summary indicates that I'm connected to the internet. There's a yellow notification on the far left of the main screen of printer. When I click on that it says "Checking Registration Status" afterwards it says the Printer has NO internet connection and that I should set Proxys if I have them but I never used Proxys before and never set them on this printer (It's defaulted at Automatic). I have internet as my laptop and computer are working fine with it and the printer shows that it's connected to WIFI, why am I getting "No Internet Connection" message?  For some reason I can't get into the google drive app to print my labels. Printer has the latest update

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.