• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-02-2021 12:10 AM - edited ‎07-02-2021 12:13 AM

HP Recommended
Product: HP Pavilion - 15-au101tx
Operating System: Microsoft Windows 10 (64-bit)

I recently replaced my old battery with a similar HP BP02XL battery on my HP Pavilion - 15-au101tx . The battery is charging and discharging normally as per the icon in the system tray. However, the HP support assistant shows Unknown Battery, and the battery check result is "Discharging (76%). Primary Battery: No Battery. A battery was not detected. If a battery is installed, please re-insert the battery and AC adapter to retest the battery. I've tried 3 new batteries, tested while charging and discharging, run the UEFI power diagnostic, but all with the same result. Help!

Product number: X9K23PA#AB4

Win10 (Version 21H1 for x64-based Systems)

HP support assistant Version: 9.7.433.0

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.