• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-04-2021 09:50 AM

HP Recommended
Product: Deskjet Ink Advantage 2337
Operating System: macOS 11.0 Big Sur

Bought a Deskjet Ink Advantage 2337, but I am unable to use it since it can't be detected by my laptop (MacOS Big Sur Ver 11.3). I did the following:

1. Installed HP Smart app in my laptop. Searched for the printer via connected USB cable. Clicked on Add a Printer button. 

2. Fast forward to the part where I choose to connect via USB. 

3. Error shows up saying I need to connect my USB or make sure the printer is powered on.

Screen Shot 2021-07-04 at 23.37.15.pngScreen Shot 2021-07-04 at 23.44.59.png

 

I've already tried the following troubleshooting steps I found in another thread:

If the printer driver does not detect the printer while connecting the USB cable, try these tips and procedures to help troubleshoot and avoid USB connectivity issues.

  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
  • Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.
  • Connect to a different USB port: Connect the cable to a different USB port on the computer.
  • Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.
  • Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

 

But still no go. 

I couldn't find a proper driver online and links always lead me to installing the HP Smart app.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.