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‎07-10-2021 07:36 PM

HP Recommended
Product: HP Sprocket Studio
Operating System: iOS

HP Sprocket Studio will not connect to phone app - it keeps getting hung up at the "choose accessory" screen which is blank.  The app set up appears to work, it sees the printer, gathers information - then asks you to choose the print on the next screen.  When the next screen comes up - it says "choose accessory" but there is nothing to choose.  It is blank.  All of the help instructions i have come across (and I have tried all of the HP provided instructions) require you to be connected to fix the issue - It is hard to get connected when you can not get connected.

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