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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-11-2021 03:14 PM

HP Recommended
Product: HP CL Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

I am attempting to create a "Scan to network folder" capability.  The printer is connected via a Ethernet.  It prints fine.  I can scan from the WIN10 PC via the HP program with no problems.  When I use the "Scan to network folder" wizard, all goes fine until I save and test.  Then I get the error: Your Printer cannot connect the server.    Please edit to correct server name and address.".  Have verified UID, password, IP address of printer and WIN10 PC, folder on WIN10 PC is shared, have set folder as private and then public - no change.  Have used IP address and computer name in setting Network Path Name - no affect.  I have changed SMB 1.0/CIFS File sharing support from unchecked to checked.  No change in error: "Your Printer cannot connect the server.    Please edit to correct server name and address."  I have run tracert at the cmd line for WIN10 PC - successful, no errors.

 

Any suggested help would be appreciated.

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