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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-15-2021 01:11 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 64 bit - v21H1. HP Smart app (v128.1.219.0).

When scanning from document feeder, no image is generated in the Scan Preview window (either basic PDF or Image jpg).

paterventer_1-1626375993000.png

Saving the file to a local drive, then trying to open it gives error message.

paterventer_2-1626376210672.png

Scanning worked perfectly up until a couple of weeks ago, either an upgrade to HP Smart app or WIndows 10?

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