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‎07-20-2021 02:49 PM

HP Recommended
Product: OMEN Laptop - 15-en0006na
Operating System: Microsoft Windows 10 (64-bit)

The "R" key on my keyboard is not working and it seems like many people who bought the HP OMEN 15 2020 are facing the same problem. Note: I am pressing all the R's in this post using the onscreen keyboard. And only one who faced such problems knows how painful is this.

 

For the last year, I've taken the best care possible because I use this laptop for my studies. I've used external keyboards most of the time and used a plastic cover for the laptop keyboard. But recently I needed to go somewhere remote so I didn't bring my keyboard. After using my laptop for some time, I realized that I cannot type the letter R with my keyboard. Then I started panicking and googled the problem and found that this is a very widespread problem and several people faced this.

 

I tried all the troubleshooting techniques starting from reinstalling drivers to BIOS updates mentioned in the forums, but no luck. I currently have only 8 days warranty left but I can't send it right now because I bought it from the UK and currently can't go back because of Covid.

Here is an old Reddit post that mentions many sources of the same problem: https://www.reddit.com/r/Hewlett_Packard/comments/l39ghy/hp_omen_2020_global_defect_keyboard_keys_no...

 

Thank you for reading this whole post, and any assistance or guidance regarding this would be much appreciated. 😞

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