• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-22-2021 10:31 PM

HP Recommended
Product: HP Envy 7645
Operating System: macOS 11.0 Big Sur

I'm sorry, but this has be baffled.

My HP Envy 7645 is connected wirelessly, was working fine until I upgraded to HP Smart app on our computers. Now, every computer can print but scanning is broken.

 

The app can find the printer and when I hit "Scan" on the computer, the printer will start scanning. However, the preview of the scanned document does not show up and the HP Smart app just goes back to the scan screen. Very weird.

 

I've uninstalled and re-installed the HP App

I've removed and reinstalled the print drivers from the Printer Preferences

 

tried connecting the printer directly by Ethernet and by USB

 

Nothing seems to work

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.