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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-22-2021 10:31 PM

HP Recommended
Product: HP Envy 7645
Operating System: macOS 11.0 Big Sur

I'm sorry, but this has be baffled.

My HP Envy 7645 is connected wirelessly, was working fine until I upgraded to HP Smart app on our computers. Now, every computer can print but scanning is broken.

 

The app can find the printer and when I hit "Scan" on the computer, the printer will start scanning. However, the preview of the scanned document does not show up and the HP Smart app just goes back to the scan screen. Very weird.

 

I've uninstalled and re-installed the HP App

I've removed and reinstalled the print drivers from the Printer Preferences

 

tried connecting the printer directly by Ethernet and by USB

 

Nothing seems to work

1 person had the same question
1 REPLY 1

‎08-04-2021 10:42 AM

HP Recommended

Hi@thicken, Welcome to the HP Support Community!

 

Check for update mac,?

Reinstall the latest version of the HP smart app from the app store and try scanning. If the issue persists,

Use HP easy scan to scan from the mac

 

Request you to follow the below troubleshooting steps from the document fix :-link

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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