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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-30-2021 08:22 PM

HP Recommended
Product: HP OfficeJet Pro 6878
Operating System: Microsoft Windows 10 (64-bit)

I have a WiFi printer on my home network, and I can print with no problem from my Windows 10 Surface 2 Pro, until I turn on my Norton VPN (Virtual Private Network).  Then my computer tells me that the printer is offline.  Is there some driver or setup I need to do to make it work?

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