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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-05-2021 10:50 AM

HP Recommended
Product: OfficeJet Pro 9020 Series
Operating System: Microsoft Windows 10 (64-bit)

I use WIndows 10 64 bit.  I bought the Office Jet Pro 9020 series printer months ago.  I downloaded the full option to set up my system as a wireless one, The Smart App was what is always recommended, and if I don't opt to get it and try installing other things that the experts here have suggested- I get a pop up telling me that there's an update.  When I update- it's the HP Smart again.   When scanning- there is no OCR option as there was on my previous HP printer.  I even bought the IRIS OCR program and I can't get that to work with my printer either.  

Scan only gives me the document or photo options in the window,  I can't edit or realign anything. I can only save to PDF or JPG.  

I am able to use my doc feed when scanning, but it only saves everything into one file. I used to have the option of scanning a bunch and then saving them individually.  I am VERY FRUSTRATED.  I did read where other options were suggested like Irfanview etc.  I've used Irfanview and Microsoft Scanner options and for some reason they don't work with my printer. 

Please help.  

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