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‎08-10-2021 04:40 PM

HP Recommended
Product: Officejet Pro 9025e
Operating System: macOS 11.0 Big Sur

On the printer control panel, I get the following message:

"Connection Problem

Reconnect the printer to the internet so that the printer can automatically order replacement cartridges."

 

When I check the Instant Ink site, it shows my printer is online and connected.

 

What can I do to correct this problem?

Tried calling HP Support, but the number that is shown on the website is not correct and the person who answered is not happy with HP!  

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