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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-11-2021 10:01 AM

HP Recommended
Product: HP 8028 Inkjet Printer
Operating System: Microsoft Windows 7 (64-bit)

Blue ink refused to print despite the fact that it was a relatively new cartridge.  Used Print and Scan Doctor and cleaned multiple times.  No change.  Installed a new blue cartridge.  Any color printed using blue ink prints with striations (horizontal lines).  Used Print and Scan Doctor and cleaned multiple times.  No change. Contacted HP Customer Service.  They said they were having trouble with cartridges sourced from - China?

They sent me a replacement cartridge.  Installed.  SAME PROBLEM.  This printer is only a year and a half old.  

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