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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-14-2021 04:22 AM

HP Recommended
Product: HP ENVY 4527
Operating System: Microsoft Windows 10 (64-bit)

Hi. I appreciate that this is something that I should be sharing directly with a HP agent, but I cannot see how I can do this and thought that it might be something that other community members might encounter anyway. I ran out of coloured ink a some time ago and happened to have a replacement that I had never used so I used that. I returned the cartridge that had run out to HP. However, I hadn't realised that the non-HP instant ink cartridge that I used wouldn't give feedback about the ink level and I have now been without coloured ink for some months. I have included a photo of the cartridge I used to show that it is an authentic HP cartridge. Please can somebody from HP contact me to resolve this issue?

Many thanks

Prestonian

Prestonian_0-1628889597772.png

 

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