Non HP Instant Ink cartridge installed

[Prestonian]

Hi. I appreciate that this is something that I should be sharing directly with a HP agent, but I cannot see how I can do this and thought that it might be something that other community members might encounter anyway. I ran out of coloured ink a some time ago and happened to have a replacement that I had never used so I used that. I returned the cartridge that had run out to HP. However, I hadn't realised that the non-HP instant ink cartridge that I used wouldn't give feedback about the ink level and I have now been without coloured ink for some months. I have included a photo of the cartridge I used to show that it is an authentic HP cartridge. Please can somebody from HP contact me to resolve this issue?

Many thanks

Prestonian

[Jay_G24 · Accepted solution]

Hi @Prestonian,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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