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08-14-2021 05:13 PM
My HP9010 has been continuously enrolled in Instant Ink since it was new 4 years ago. It was printing but had an intermittent communication error. I uninstalled and reinstalled the printer on my Windows desktop. I was able to print a test page, but it couldn't scan, couldn't update firmware, etc. After a cold reset, the printer wanted to know what language to use and which country it is in. It then displayed the message "Cartridge cannot be used until printer is enrolled in HP Instant Ink". I logged into instant ink and verified that this printer IS still enrolled. Next, the printer tried to print an alignment page which it can't do because it doesn't recognize that it is enrolled in instant ink. So it just hangs, unable to print the alignment page and unable to move on. The HP Smart Print utility shows the printer as being offline, and the lack of a blue WiFi indicator light on the front panel shows that the printer is not communicating. I can't connect it via USB because I don't have a suitable cable. It won't allow me to enter my WiFi password while it is hung on printing an alignment page. I tried removing the cartridges, repeating the cold restart (as suggested in this forum for a similar problem with a different printer), then reinstalling the cartridges but it still hangs on printing the alignment page. What do I do now? Thanks!