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HP oddicejet Pro series 8030 (8035)
Microsoft Windows 10 (64-bit)

After PGE came out and replaced my meter my printer went 'offline' and gave a message to use the 'original ink cartridges" on the display panel .  I couldn't make it go back online so I decided to UNINSTALL then REINSTALL  which was a big mistake. It is still wanting the original cartridges as they are apparently embedded with info for the reinstall process.  HELP!!!!

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