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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-26-2021 02:20 PM - last edited on ‎11-06-2025 12:32 PM by Moderator

HP Recommended
Product: 9025e

Hi, on my new 9025e I'm trying to set up scan to computer. To be specific, I want to be able to scan directly from the printer. Opening the HP application and scanning from there works fine, but when I press the Scan button on the printer it says further setup is needed.

 

I have found various resources on how to fix this, but they all reference Windows applications that appear to be outdated. I haven't found anything that explains how to configure this using the HP app that is downloaded through the Windows store. It would be super helpful to see a walkthrough of this using screenshots.

 

Thank you!

 

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