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09-01-2021
08:31 AM
- last edited on
09-01-2021
12:42 PM
by
MayS
Dear HP Customer Support / HP Community. I have a January 2020 Manufactured HP ENVY x360 PC purchased form Computer Micro Centers (Yonkers NY). The warranty period is over - that's another story for later... I now have the right Hinge Broken problem that many have setforth here Plus the Monitor screen is Detaching from the PC as I attempt to close it. I'm not trying to Flip it into Notepad mode, that would probably finish it entirely. Whatta Piece of ***bleep*** !!! I purchased this particular PC in a scramble in the waning moments having to have a Laptop at Home for working at Home. Purchased in on March 17, 2020. It has NEVER been used in Note pad mode, never been dropped or other wise abused in any manner....
Moreover, per my above reference, after purchasing the PC form a quality Computer Store (MIcro Computer Centers), in Yonkers NY , I called HP to register it. The rep told me that 1 year Warranty takes affect form the date of Manufacture , NOT the date of Purchase. I pretested profusely, to no avail...."That's The HP policy" as I was told. I was incredulous at the statement; when you buy new ANYTHING - cars, appliances, etc., and file the Warranty, it is ALWAYS form the date of Purchase? It's no matter because even if I had the HP warranty it expired in March 2021. So now I am victim of Functional Obsolesce. I have owned with this PC , 4 HP PC products, and except for poor;y designed and functioning cooling fans on the Pavillon models, never had a problem close to this. I WON"T BUY HP AGAIN !!! It will cost me half , if not more to fix this thing, NO Way. HP, Please make Good here , keep your customers . Aldo M.