Printer Setup, Software & Drivers

I have an HP Color LaserJet Pro M255dw less than one year old, an HP Photosmart C7280 and two Windows 10 PCs all on a local wireless LAN. From either Win 10 PC I can print over WiFi to the Photosmart without problem. A few months ago I used to be able to print Microsoft Word documents and PDFs and JPEGs from both PCs to the M255dw with a 100% success rate for anything I tried to print. However recently I cannot print anything from either PC with a 100% failure rate on both PCs.

I tried removing the printer as a device from both PCs then rebooted and added the printer back to both PCs but still cannot print anything to the M255dw from either PC. The HP Smart app is loaded on both Win 10 PCs and can communicate with the M255dw to view status such as toner levels, IP address, MAC, serial #, etc.. From either PC I can ping the M255dw and can also connect to the IP address of the printer through a web browser to view status in the browser so the M255dw is communicating over WiFi with no problem.

From one of the PCs I attempted to print multiple times while viewing the print queue and viewed the print job showing job status first of “Spooling”, then “Printing”, then “Error Printing” for everything attempted to print. I ran the Windows 10 Troubleshoot Printer, Troubleshooter function which checked the Spooler Service and any Spooler Service error log and other troubleshooting check activities but returned “Troubleshooter could not discover any problems”.

Also from the HP Smart app on one of the Win 10 PCs I attempted the “Print Documents” function attempting to print different PDF documents but that failed to print every time with the Windows printer queue showing a status of “Error – Printing” each time.

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I also used an Apple iPhone to print multiple photos over WiFi without any problem.

How do I get the M255dw back to printing like it did before from both Win 10 PCs since it is an extremely expensive door stop right now.